FAQ's
1. General questions
What is the status of my order?
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).
Additionally, you can track the status of your order from your "order history" section on your account page on the website.
Can I change my order?
We can only change orders that have not been processed for shipping yet.
Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.
To make changes to your order, please reach out to support through email.
Where do you ship?
We currently ship in the United States.
For shipping outside of these countries, please reach out to our support team at Support@dillandjord.com.
How long does it take to ship my order?
Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery.
Standard shipping time for the United States is 7-15 business days.
2. Payment
What payment methods do you accept?
You can purchase on our website using a debit or credit card.
We additionally offer support for Shop Pay and Google Pay.
You can choose these payment methods at checkout.
Which currency will I be charged in?
We currently only support the following currencies for charging our customers in their local currencies: USD
3. Shipping
Where do you ship?
We currently ship in the United-States
How long does it take to ship my order?
Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery.
Standard shipping time for the United States is 7-15 business days.
Do you offer fast shipping?
No, sorry not at this time.
How can I track my package?
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).
Additionally, you can track the status of your order from your "order history" section on your account page on the website.
What if I'm not home?
If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.
You may also have to go to your local post office to collect your package in case it cannot be delivered to you.
4. Returns
Do you accept returns?
We do accept returns in respect to the following conditions:
- The item must have been sold on our online store.
- The item shouldn't have been used in any way.
- The return or exchange request is made within 28 days of delivery.
- The return is made within 15 days of the return or exchange request.
To ask for a return, please contact our support team by email Support@dillandjord.com
Can I exchange an item?
We do accept exchanges and they follow the same conditions as returns.
In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.
Are returns free?
If your return is accepted, we'll provide shipping instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. The customer is responsible for return shipping costs. Dill and Jord will not provide shipping labels. Processing time is 20 days.
We don't accept returns with purchases from our Stars and Stripes Collection. All sales are final.
Contact Support@DillandJord.com to start the return process.
How long does it take to process a return?
Returns are confirmed within 3-5 business days of receiving the package at our warehouse.
Once your return is accepted, the reimbursement, exchange or credit will be issued within 20 days of our services accepting your return.
5. Other questions
Do you offer a referral program? How does it work?
Not at this time.
Do you have physical stores?
We currently don't have any physical stores under our brand name.
Is there a warranty?
We guarantee any of our products made by us and sold through our online store to be free of defects. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions:
- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 28 days of delivery
- The return is made within 15 days of the return or exchange request
If you have a return or exchange request resulting from a defective item please reach out to our support for more information on how to proceed.
Can I apply promo code?
You can apply promo code during checkout before making the payment.
If you face any issues, please send us a message with your promo code and we'll assist you :)
Are payment and shopping on your site safe & secure?
Absolutely!. Our checkout page uses SSL, and you can pay via card, ShopPay or Google Pay.